Academy of Continuing Education


Customer Service Strategies Certificate


Customer Service Strategies Certificate is designed for the front-end employees who deal with customers on a daily basis. This course provides employees with the opportunity to identify different types of customer personalities. It helps also to know how to deal and communicate with customers using the Body Language, the Emotional Intelligence, the Neuroscience, and the Customer Service ISO 10002:2018 techniques in order to offer high quality and professional level of sales and customer service for each client.


This course entails the following:
  1. Definition of Sales
  2. Discover the Positive Attitude as a Salesperson
  3. Learn How and When to Ask a Question
  4. Listening Skills
  5. Customer Satisfaction 10002:2018
  6. Body Language
  7. Neuroscience
  8. Closing Deals