Customer Service Strategies Certificate
Overview
Customer Service Strategies Certificate is designed for the front-end employees who deal with customers on a daily basis. This course provides employees with the opportunity to identify different types of customer personalities. It helps also to know how to deal and communicate with customers using the Body Language, the Emotional Intelligence, the Neuroscience, and the Customer Service ISO 10002:2018 techniques in order to offer high quality and professional level of sales and customer service for each client.
Content
This course entails the following:
- Definition of Sales
- Discover the Positive Attitude as a Salesperson
- Learn How and When to Ask a Question
- Listening Skills
- Customer Satisfaction 10002:2018
- Body Language
- Neuroscience
- Closing Deals
Objectives
- Identify different types of sales stages and techniques
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Identify customer service standards according to ISO 10002:2018 Customer Satisfaction
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Deliver communication skills at a professional level
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Learn about Body Language (Level 1) during sales process
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Identify different area of the prospects brain by using Neuroscience (Level 1)
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Identify the Emotional Intelligence to have a higher EQ